Software for Use: A Practical Guide to the Models and Methods of UsageCentered Design (ACM Press) This is another 'everyone tells me to read it' but I haven't. So you try it. Anyone who has... send me your thoughts.

While this looks (for all intents and purposes) like a foreboding text book, it is really chock-full of straightforward, easy to read, pratical advice on UCD.

I recommend it.

I have finally read it and you are right on. It's like "User and Task Analysis" in that it has that "scary textbook feeling" but it's very readable and full of smart info.

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