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Cooper takes on the web's Bermuda triangle--- the shopping cart -- in Beating the Checkout Blues
Internet Magazine: The future's bright! (via tomalak.org : : not dead after all!)
"Q&A with Jakob Nielsen. Ultimately, we all need to take our own fate in our own hands and demand usability. Refuse to use Web sites that are complex or that pop up too many annoying ads. Only buy consumer electronics products that have been reviewed as being easy to use."