Wonderful post on chiweb from adam on choosing not making software more friendly.

Angus

This is starting to sound like my personal site post-- maybe the net is making us lazy because everything is so convenient and so personalized, if anything doesn't work, we are immediately outraged.

(Personally, I stopped buying from Amazon a few years ago when the screwed up every single order I placed at Christmas time. This was the cause of some embarassment when friends asked if I had really meant to send them the books they received, and I wrote Jeff Bezos a letter on actual pulped dead trees. One of his minions contacted me by e-mail and promised the moon and the stars to make it up to me, but they never followed through.)

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