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I love their work. I think it was ABC's Nightline that did a story on industrial design, and profiled their process in designing a shopping cart. It was a great show, and a fun look into their process.
http://www.ideo.com/studies/cart.htm
(don't know if this link to the Nightline show is still good... I don't have bandwidth so I don't play video)
http://play.rbn.com/?swave/abc/demand/990209ntl.rm
I noticed carts like theirs popping up everywhere. IKEA, among others.
Scientific American recently had a short article on design for new input methods, and they quoted the director of R&D at IDEO:
http://www.sciam.com/explorations/2001/052101compu/
I like the point made that you don't really want to be typing when you're using a voice-activated device (mobile phone)... I wonder if that will affect the design of the next Treo?